FAQs
Welcome to our FAQs page. We hope you find the answer to your question here. If not, get in touch via our contact us page and we’ll be delighted to help.
How do I protect my Australia Luxe Collective Boots?
Prevention is better than cure and we always recommend that boots that are leather or sheepskin are spray protected before wearing and sprayed at regular intervals. A good quality, clear suede protector should be used on sheepskin.
Sheepskin by nature is not waterproof and it is not advisable to wear our boots in extremely wet or snowy conditions. If your product happens to get wet or soiled, pat gently the whole area with lukewarm water and a mild wool or suede cleaner. We recommend you have product cleaned by your local professional.
At Australia Luxe Collective, we do our very best to ensure you receive the finest product available, but please be aware that our darker sheepskin shades have a tendency to lose their color in heat or dampness. Additionally our embellishments are applied as securely as possible but because sheepskin stretches naturally, some hardware can work loose.
What size should I buy?
We recommend an initial snug fit for our double face sheepskin. As sheepskin is a natural product it will stretch and mould to your foot.
In wedges and all products even those that contain sheepskin we recommend you buy your normal size.
You can check our size chart HERE for more details on sizing.
How can I track my order status?
Once you have made a purchase with us, you will be sent an email with your order confirmation number. We will also send you a shipping confirmation email once your item has shipped - here you can track your order.
What if I want to cancel/change my order before it ships?
If you wish to change your order during the order process stage, please contact our customer service representative immediately for assistance. eu@australialuxeco.com
What is the returns/exchange policy?
Should you need to return your order, please use the returns document that is inside your order package indicating the reason code for the return.
You must return your item within 14 days of your order being delivered.
There is a return label in your order package. Please affix this to the outside of your package and take your return to the Post Office or the Courier drop off instructions detailed on the return label.
Please send your Products back to us in their original condition and unworn condition, in the original packaging with all tags still attached with the appropriate purchasing documentation. Failure to do this may result in delays in processing any exchange or refund.
All costs associated with the return of goods are the sole responsibility of the customer except in the case that the Product is defective/faulty.
The return postage fee will be deducted from your refund except in the case that the Product is defective/faulty.
Australia Luxe Collective are not able to reimburse any Non-European import duties, taxes or fees that may have been charged. These will need to be reclaimed via the original shipping courier to which you paid the fees.
If you need further help regarding the return or exchange of your order, please email eu@australialuxeco.com
Please visit our full Returns and Exchange Policy HERE
What is a ‘Luxe Sole Footbed’?
The Luxe Sole Footbed refers to our ‘5 Layer Luxe Sole & Footbed System’ which is used on the majority of our sheepskin boots. The system is formed of 5 distinct layers, created to give the wearer maximum comfort and durability.
The 5 Layers are formed of:
- GRADE A AUSTRALIAN SHEARLING:
The natural breathability ensures sublime comfort in every step. - 3MM FOAM:
Cushioning from heel to toe reduces impact shock and relieves pressure. - MEMORY FOAM:
Increases stability through flexibility, cradling the foot and preventing foot roll. - WOMEN BACKED FOOT BOARD:
1.5mm board backed with 1.5mm woven fabric for stability. - EVA CUSHION SOLE:
Part recycled Rubberlon, with our distinct 25° sculpt design to ensure comfort and traction.